Do you have a question before placing your order?
Where do you deliver?
We ship your orders within 48 hours throughout the European Union and almost worldwide. Shipping costs are applied according to the weight and the country of destination of the package. Here is the complete list of countries served:
Europe : All European countries.
Grande Europe : Albania, Armenia, Azerbaijan, Belarus, Bosnia, Bulgaria, Denmark, Georgia, Hungary, Ireland, Iceland, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Norway, Poland, United Kingdom, Romania San Marino, Serbia, Slovenia, Slovakia , Sweden, Switzerland, Ukraine.
Overseas : Guadeloupe, Guyana, Reunion, Martinique, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, New Caledonia, French Polynesia, Southern Territories, Wallis & Futuna.
America : Canada, United States
Shipping rates
Shipping costs include preparation and packaging costs as well as postage.
France: €5 - Free from €5. Delivery via DPD.
Europe: Up to 5 kilos: 8€. Above: 12€
We advise you to combine all your items in one order. We cannot combine two orders placed separately and shipping charges apply to each of them. The dimensions of the parcels are optimized according to the content of your order and your items are properly protected.
You can make a simulation of the calculation of the shipping costs when placing an order. The costs will be indicated once your destination address has been entered and the delivery method selected.
Time limit
Once payment is confirmed, your orders are usually shipped the next day.
For metropolitan France, the delivery time is approximately: 2 to 3 days worked at home.
We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products, strike, war, attack, natural disaster or pandemic.
Je souhaite discuter, j'ai besoin de conseils.
Envoyez vos questions à romain@humbleplus.com
Do you have a question regarding the delivery of your order?
The delivery of my package is long, what should I do?
Vous pouvez contacter directement le transporteur via votre lien de suivi si le colis lui a été remis.
Vous pouvez nous contacter directement via le formulaire de contact disponible dans la rubrique Contact.
My order has been returned to sender, what should I do?
You can contact us directly via Contact form available in the Contact us section, do not forget to provide us with your order reference and your contact details.
Do you have a question following your Humbe+ order?
I want to modify my order, add or delete a product, how do I do this?
You can send your request for modification of order by specifying the product and the quantity via the Contact form (Entry error in my order) or by writing to commande@humbleplus.com. Orders are processed in real time, it is possible that it is already sent in preparation when we read your message.
Therefore, we cannot guarantee that the change will be taken into account but we will do our best to satisfy your request.
How to track my order ?
When your order is shipped, you will receive an email indicating the tracking number for your package. If you have not received this email, it is probably in your spam.
You can also track the status of your order on your Humble+ account.
Connect to your customer account in the “History and details of my orders” section then on the line of your order click on “Details” you will find your tracking link on this page. If, despite all our efforts, you have not found an answer, you can contact our customer service:
Speak Contact form on the site, section Contact us.
As a last resort, by telephone on 06 09 87 26 66, Monday to Friday from 9.30 a.m. to 5 p.m. (excluding public holidays).
The delivery person wants to give me a damaged package, what should I do?
Tout colis doit être ouvert par l’acheteur sur le lieu de réception afin de contrôler le bon état du contenu devant le réceptionniste. En cas d’anomalie constatée ou de détérioration partielle ou complète d’un ou plusieurs produits, l’acheteur doit refuser le colis dans son intégralité.
I accepted a package with one or more products damaged, what should I do?
Write to us at commande@humbleplus.com with the following:
- Photo of the box.
- Photo of the shipping label affixed to the box of the package.
- Photo of the damaged products.
My order arrived incomplete, what should I do?
Write to us at commande@humbleplus.com with the following:
- Photo of the box.
- Photo of the shipping label affixed to the box of the package.
- Photo of the damaged products.
J’ai reçu un ou plusieurs produits non commandés, que dois-je faire ?
Write to us at commande@humbleplus.com with the following:
- Photo of the box.
- Photo of the shipping label affixed to the box of the package.
- Photo of the damaged products.
Comment retourner un produit ?
In accordance with article L.121-20 of the French Consumer Code:
The consumer has a period of 14 days from the day after he takes possession of the goods or accepts the offer for a service without justification or payment of penalties on his part, with the exception, where applicable, of return fees.
The consumer can derogate from this deadline in the event that he cannot move and where simultaneously he would need to call upon an immediate service and necessary for his conditions of existence. In this case, he would continue to exercise his right of withdrawal.
The product must imperatively be returned in its original packaging, unopened, sealed, accompanied by all the original accessories to the following address:
FMS for HUMBLE+ (returns)
48 Rue des Vanniers
40150 Soorts-Hossegor
Humble+ reserves the right not to refund a damaged product.
It is advisable to keep all proof that the carrier will provide you with for the return of your package and to indicate your order number. In the event of exercise of the right of withdrawal, the customer will have the choice to request the reimbursement of his order with the exception of shipping costs, the return remains at his expense.
If the order had been paid by credit card, the customer will be reimbursed directly on his credit card, the account associated with the credit card is re-credited, if the customer has paid by Paypal, he will then be reimbursed by Paypal.
The refund period is a maximum of 14 days from the request for withdrawal.
In the event of abusive or unjustified returns, HUMBLE+ reserves the right to refuse reimbursement as well as any subsequent order.